At Olympia Gold Solutions, we are committed to providing our customers with high-quality PC parts and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return and refund policy, subject to the terms outlined below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Return Window: Returns must be initiated within 30 days from the date of delivery.
- Condition: The product must be in its original, unused condition, and in the original packaging. The item should be unopened and uninstalled. If the product has been opened or used, it may not be eligible for return, unless defective.
- Proof of Purchase: You must provide the original receipt or order confirmation to validate the return.
- Non-returnable Items: The following products are not eligible for return:
- Opened or used software or operating systems
- Custom-configured or made-to-order items
- Gift cards
- Consumables (such as thermal paste, cables, etc.)
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team at [email protected] within 30 days of receiving your order. Please provide the following details:
- Order number
- Product(s) you wish to return
- Reason for return (optional but helpful)
- Photographs of the product(s), if necessary (e.g., if the product is damaged or defective)
Return Authorization: Once we receive your request, we will provide you with instructions on how to return the item(s).
Return Shipping: The customer is responsible for the cost of return shipping unless the return is due to a defective or damaged item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Processing the Return: Once we receive your returned product, we will inspect it to ensure it meets our return policy criteria. If the return is approved, we will process your refund.
3. Refunds
Once your return is successfully processed, we will issue a refund to the original payment method used for the purchase. Please note the following:
- Refund Timeline: Refunds will be processed within 7-10 business days from the date we receive your returned product.
- Refund Amount: The refund will cover the purchase price of the product(s) minus any shipping fees (unless the return is due to a defect or error on our part). Original shipping costs are non-refundable unless the return is due to our mistake or a defective item.
- Damaged or Defective Products: If the item is damaged, defective, or incorrect, please contact us immediately at [email protected]. We will provide a full refund or replacement at no additional cost to you, including return shipping fees.
4. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item for a different product, please follow the return process and place a new order for the replacement product.
5. Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 7 days of receiving your order to ensure a timely resolution. We may request photos or documentation to assess the issue. In these cases, we will offer the following options:
- A full refund to the original payment method
- A replacement product, if available
- Coverage of the return shipping cost
Please ensure that you report any damages as soon as possible to expedite the process.
6. Return Shipping Address
We will supply the address to ship to.
7. Exceptions
We reserve the right to deny returns or issue partial refunds for items that are returned in a condition that does not meet our return policy criteria. This includes products that are damaged, used, or missing parts. If your return is denied, we will notify you via email.
8. Contact Us
If you have any questions or concerns regarding our Refund and Return Policy, please don’t hesitate to reach out to our customer support team at:
- Email: [email protected]